Our Client Services Information

Private property owners and commercial entities within our normal response boundaries can individually contract with High Country Fire-Rescue for emergency fire and medical services. We have a number of options for you based on your financial needs, along with the option to form either an annual service contract, or multiple year contract.

Services included in your service contract are:
* Fire safety inspections of homes and business
* Emergency utility shutoff
* Emergency fire calls
* Emergency medical calls (helicopter rates are not included and are charged separately by that company)
* Services to clients no matter where they are within HCFR's defined "normal response boundaries." Unlike surrounding Fire Districts, your coverage extends beyond your property lines and provides coverage to you as long as you're within the defined HCFR response boundaries. (Example: You visit a neighbor not yet a client of HCFR, become ill and need emergency medical services. Your contract with HCFR covers your call for services while off your property yet still within our boundaries.)
* Removal of poisonous desert reptiles impeding emergency responders ability to answer your request for services (does NOT include bee removal)
* Emergency removal of client's pets and animals (Some restrictions may apply. Please inform us of the animals you have so we may address your individual emergency needs and preventative actions.)
* Other services as deemed necessary specific to our vicinity (check this page for updates and new services)

All client rates will be based on square footage and will include the following: all buildings, basements, garages, storage building (larger than 120 square feet), workshops and barns. For agricultural clients who own farms, tractors and farm vehicles will be included at no additional charge.

Rate schedule below for private property owners and commercial entities:

Residential, Private Property Owner Rates (All rates are on an annual basis)

Vacant lot/s (no structures) are based on a per acre fee

Single Family Dwellings, Square Footage (Multi-year discount, 10% on total bill for more than one-year contract        of the rate in force at time of signing contract) (Senior Discount, 55-years or older of at least one owner, 10%) (Discounts to property owners with water available to High Country) ("Sign a Neighbor" discount -- coming soon! Visit this page often for more information.)

0 - 1399 sq. ft. 1400 - 1699 sq. ft. 1700 - 2099 sq. ft. 2100 - 2599 sq. ft. 2600 - 3199 sq. ft. 3200 - 3699 sq. ft. Over 3700 sq. ft. at a per square foot rate

Commercial Property Rates (All rates are on an annual basis)

First 1,000 square feet (base rate)

1001 - 50,000 sq. ft. = base rate plus a per square foot rate

50,001 - 100,000 sq. ft. = base rate plus a per square foot rate

Over 100,001 sq. ft. = base rate plus a per square foot rate

(NOTE: annual rates for both private and commercial properties are subject to change without notice.)

Client Payment Plans

Upon signing a service contract with High Country, you have the option to pay in full, or, one-half (1/2) down with remainder due in six (6) months, or billed monthly (an additional $1.50 service charge will apply on monthly billings).

Non-Client and Out-Of-Response Area Services and Rates Information

For those private or commercial properties within our response area, but not contracted with us for services, as well as those emergency responses beyond our normal response boundaries, the below structural fires and medical emergency rates will apply.

Structural Fires

-- Per firefighting vehicle at a per hour rate

-- Per firefighter responding at a per hour rate

-- Water and vehicle fuel at cost per gallon per mile for fuel, actual cost of amount used per tanker for water

Emergency Medical Response to homes or other structures

-- Rescue vehicle fee -- stand-by (no patient assessment, or, refusal of assessment by patient) at a flat rate

-- Rescue vehicle fee -- patient assessment at a flat rate

-- 1st Responder at a rate of per 1st Responder fee per patient (charged up to maximum of three 1st Responders)

Traffic Accident

-- Mini-pumper emergency vehicle fee based on a per hour rate

-- Rescue Vehicle fee at a flat rate

-- 1st Responder at a rate of per hour per 1st Responder per patient

-- Medical Responder at a rate of per hour per patient

-- Water and emergency vehicle/s fuel at cost per gallon per mile for fuel, actual cost of amount used per tanker for water

-- Helicopter Landing Zone (preparation, security and safety vehicles with personnel) at a flat rate

 

NOTE: Please contact our department for current rates.